Eva
Grubaugh
Patient Access · Clinical Support
CONTACT
Profile
Psychology graduate with 3+ years in high-volume customer service and hands-on clinical support. Calm at a busy front desk, accurate with scheduling and payments, and practiced in HIPAA-compliant documentation.
Education
B.A. Psychology
San Diego State | 2026
Neuroscience emphasis, minor in Social Change & Counseling. GPA 3.79, Dean's List, Psi Chi.
Ascend
UC San Diego | 2025
Extended Studies · 80-hour training for Substance Use Disorder (SUD) Counselor certification.
Experience
2025
May 2025 –
Present
Present
Club Pilates, San Diego
Assistant General Manager
- Lead front-desk operations: check in members, book classes and intro sessions, and keep the daily schedule on time.
- Assess members' goals to recommend membership options, explaining pricing and policies clearly.
- Resolve billing and membership concerns with a solution-focused approach that improves retention.
- Handle opening and closing, manage the studio schedule, and train staff.
3+
Years
Sep 2023 – Present
Sep 2023 – Present
BJ's Restaurant & Brewhouse, San Diego
Server
- Manage multiple tables at once in a high-volume restaurant, prioritizing requests under time pressure.
- De-escalate guest concerns with patience and professionalism.
- Process payments accurately through the POS system with full financial accountability.
Clinical Experience
2025
Aug – Dec 2025
VMR Therapy Inc., San Diego
Clinical Intern
- Supported licensed facilitators running Child Abuse Treatment Prevention and Domestic Violence Recovery group programs.
- Documented participation, group themes, and session highlights in line with HIPAA recordkeeping requirements.
- Kept group sessions running on schedule and attended weekly supervisor debriefs.
2024
Dec 2024 –
May 2025
May 2025
Behavior Frontiers, San Diego
Behavioral Technician
- Delivered individualized ABA programs for children with autism and developmental disabilities under BCBA supervision.
- Recorded detailed behavior data each session to track progress and inform treatment adjustments.
- Used positive reinforcement to reduce challenging behaviors and teach replacement skills.
2024
Jun – Aug 2024
Pedralbes Clinic, Barcelona, Spain
Medical Intern
- Prepared, restocked, and sterilized supplies and treatment areas in and outside the operating room.
- Supported patients through pre-op consultations and post-op recovery, explaining procedures and next steps.
- Assisted with patient assessments and worked daily with Spanish-speaking patients and staff.
Skills
Patient Service
Check-in & front desk
Appointment scheduling
De-escalation
Appointment scheduling
De-escalation
Administrative
Multitasking across systems
Payment processing
HIPAA documentation
Payment processing
HIPAA documentation
Clinical Support
Treatment area prep
Sterilization
Behavior data collection
Sterilization
Behavior data collection
Community
Active Minds, SDSU
2025 – Present
Organize campus mental health events and peer-led support discussions.
Psychology Club, SDSU
2022 – Present
Plan community outreach and faculty networking events.
Feeding San Diego
Volunteer
Sort and distribute food to families facing food insecurity.